Reference

Your Account, Your Rights, Our Terms

These legal terms govern every part of your relationship with Bajeje — from opening your account and depositing via bKash, Nagad, or Rocket, to how we handle your data and what happens if a dispute arises.

Account TermsPrivacy and DataWallet EligibilitybKash, Nagad, RocketJurisdiction-Dependent Access
Bajeje Your Account, Your Rights, Our Terms
LEGAL CONTACT PATHS

Reach Us About Any Legal Query

Have a question about your rights, a data request, or a dispute with a transaction? Our support team handles legal queries alongside general account questions. Bring your account details and a clear description of the issue — the faster we can identify your account, the faster we can respond. We handle wallet-related disputes, data access requests, and account closure queries through the same channels.

Live Chat Open the chat icon from any page after logging in. Available for account-specific legal queries including wallet disputes and data requests.
Email Support Send your legal query or data access request to support at Bajeje. Include your registered number and the nature of your request for faster handling.
Help Centre Our Help Centre at Bajeje covers account terms, wallet rules, and the dispute process step by step. Check there before raising a formal query.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

Your account data is held securely and is only used to operate your Bajeje account and comply with our obligations under applicable law. We do not sell your personal information to third parties. You have the right to request a copy of the data we hold on you, to ask for corrections, and to request closure of your account at any time through our support channels.

Data Retention

We hold account data for as long as required by applicable law and our operational obligations. After closure, data is retained only for the legally required period, then deleted.

Account Security

Accounts are protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, lock your account immediately via the security tab in settings.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can review and adjust cookie preferences in your browser settings at any time.

Contact for Rights Requests

To request your data, correct a record, or close your account, contact support at Bajeje with your registered number. We acknowledge requests within two business days.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, data, and your rights as a Bajeje account holder. If yours is not listed, contact our support team directly.

Access depends on your local law and the eligible region you are in. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

Email support at Bajeje with your registered number and a clear data access request. We acknowledge within two business days and fulfil requests in line with applicable law.

After closure, we retain your data only for the period required by law, then delete it. We do not use closed-account data for marketing or share it with third parties.

If a bKash, Nagad, or Rocket transfer does not appear in your account, contact live chat with your transaction reference. We trace the transfer and resolve it through the process set out in our full terms.

Material changes are notified to your registered contact before they take effect. Continuing to use your account after that notice means you have accepted the updated terms.

Start with our support team via live chat or email — most disputes are resolved there. If a resolution cannot be reached, our full terms set out the applicable dispute process and governing law for your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.